Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your MellowTub™ Incense Holder to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at minka12shop@gmail.com. If your return is accepted, we’ll provide the return address, along with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping costs are non-refundable.

You can always contact us with any return questions at minka12shop@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your MellowTub™ Incense Holder is defective, damaged, or if you receive the wrong item.

Please include your order number and clear photos or videos of the product and packaging so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We cannot accept returns for products that have been used, damaged through improper handling, modified, or returned with missing parts.

We also do not accept returns on gift cards or items specifically marked as final sale.

Please contact us at minka12shop@gmail.com if you have questions or concerns about your specific order.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the replacement item.

If you received a damaged, defective, or incorrect product, contact us before placing another order.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receiving it, for any reason and without justification.

Your item must be in the same condition that you received it: unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at minka12shop@gmail.com.

[# Sources <VIDEO_0>@[Video 1]]
[# References <IMAGE_REF_0>@[Image 1] <IMAGE_REF_1>@[Image 2]]

Edit VIDEO_0. Preserve the original sequence, every cut, camera movement, pose, gesture and timing exactly.

IMAGE_REF_0 defines ONLY the white padded undershirt. In the opening shots, the man wears this padded undershirt by itself, exactly as in the original video. It has no collar, no buttons and no long sleeves. Preserve its fit, short sleeves, chest padding, shoulder and arm padding, and six rounded abdominal pads.

IMAGE_REF_1 defines ONLY the man's facial identity. Apply it consistently in visible angles and mirror reflections. Preserve his original body, haircut length, expressions, gaze and gestures.

The ribbed long-sleeve outer shirt is a SECOND, SEPARATE garment. It appears only when the man puts it on in the original video. Color this outer shirt medium taupe brown, HEX #8A7567, clearly darker than the white padded undershirt. Preserve its original neckline, buttons, sleeves, fit, folds and ribbed fabric texture.

Follow the clothing sequence exactly: first, the white padded undershirt is visible alone; next, the man puts on the taupe outer shirt; finally, the taupe outer shirt covers the padded undershirt in the mirror shots. Once covered, the rounded abdominal pads must NOT appear on the surface of the outer shirt. Only natural, subtle volume may show beneath its fabric.

Subtly refine the original fitting room with warm off-white walls, restrained light-wood details and soft neutral lighting. Preserve the corridor, racks, curtain, mirrors and correct reflections. Keep the man's face well lit without a yellow cast.

No shirt collar or buttons in the opening product shots. No white outer shirt. Do not merge the two garments, expose the pads through the outer shirt, invent clothing, add shots, alter the cuts or add text. Authentic handheld smartphone footage with natural skin and fabric texture, subtle sensor noise and slight exposure variation.