Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are typically processed within 2–4 business days after payment is confirmed.
Orders are not processed on weekends or public holidays. During periods of high demand, processing may take slightly longer.
SHIPPING COST
We offer free insured shipping on all orders unless otherwise indicated at checkout.
ESTIMATED DELIVERY TIME
Estimated delivery is typically 7–14 business days after your order has been processed.
Delivery times are estimates and may vary depending on your location, shipping carrier, customs processing, weather conditions, or other circumstances outside our control.
ORDER TRACKING
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Tracking updates may take 2–5 business days to appear after the order has been shipped.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your address, contact us immediately at minka12shop@gmail.com. We cannot guarantee that the address can be changed after the order has been processed or shipped.
MellowTub is not responsible for orders delivered to an incorrect address provided by the customer.
INTERNATIONAL ORDERS
International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.
These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.
DELAYS
Shipping delays may occur due to customs inspections, carrier disruptions, severe weather, holidays, high order volumes, or other events outside our control.
If your order is significantly delayed, contact us so we can help investigate its status.
LOST, DAMAGED, OR MISSING ORDERS
If your tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier first.
If your package arrives damaged, defective, or contains the wrong product, contact us as soon as possible with your order number and clear photos or videos of the issue.
We will review the situation and provide an appropriate solution in accordance with our Return and Refund Policy.
MULTIPLE PACKAGES
Some orders may be shipped in separate packages. If this happens, you may receive more than one tracking number and the packages may arrive on different dates.
CONTACT US
For questions about shipping or your order, contact us at:
MellowTub
Email: minka12shop@gmail.com